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Kennels Terms & Conditions

Please carefully read our terms and conditions.

If you have any questions, please get in touch.

We strive on providing quality care for your dog.

Our customers have come to expect only the best!

Terms and Conditions

  • Whilst every care and precaution is taken during booking responsibility can only be accepted at the owner's risk.
  • Owners must have their dogs vaccinated against Distemper, Hepatitis, Leptospirosis, Canine Parvovirus and Para influenza. We do insist on vaccination for Kennel cough. Please check your vaccination certificates and bring them with you when you check in your dog.
  • In an emergency or illness we will contact the owner or his/her nominated contact, the provision of veterinary treatment will be provided by our designated vet. Unless specified otherwise.
  • Owners undertake to declare any history of veterinary problems that could reoccur while boarding and to draw attention to any traits or vices their dogs may have.
  • Vet bills are the responsibility of the owner but for conditions arising during boarding, they may be recoverable through the kennels insurance to a maximum of £750 excluding any excess. Pre-existing conditions are excluded.
  • Owners are responsible for following a worm and flea treatment programme advised by their veterinary surgeon, if required, we may obtain and administer required medication if a dog shows signs of flea and/or worm infestation, at the owners expense.  
  • Delivery and collection is during opening hours only. A full day's board is charged for the days of arrival and departure unless collection takes place prior to 11am on the day of departure, when no charge is made.
  • Any cancellation made within 10 days of the start of booking will incur a cancellation charge of 50% of the total invoice.
  • Any alterations made to the original booking within 10 days prior to the start date may be chargeable.
  • A deposit of 50% of invoice total is required on your first booking. Deposits may be required on all bookings during busy periods. Deposits are non-refundable.
  • All fees are payable on arrival, we accept cash, and all major credit and debit cards.
  • Any dog not collected within 14 days after the end of the original booking period will become the property of Wetherham Boarding Kennels.
  • No responsibility is taken for owner’s toys or bedding that is used on the premises.
  • No electric collars or collars fitted with trackers or cameras are permitted in the kennels. Any which are brought in will be removed.
  • The proprietors reserve the right to refuse admission to any pets showing signs of ill health
  • Wetherham Boarding Kennels reserves the right to amend and edit the terms and conditions when deemed necessary